The first step in. Traditionally a paper letter is sent to the merchant notifying of their chargebacks. For any disputes in connection with a matter arising under these BPAY Terms and Conditions, please promptly notify us and we will attempt to resolve your dispute through our dispute resolution process. This may process the transaction using Electronic Fallback (EFB) (if applicable) 1. 7 in loan proceeds) but to enforce its nonmonetary rights under 11 U. Deposit Cheque Westpac. This scam SMS claims to contain a security code required to complete a purchase. Find out more about what to do if you suspect your credit card has been used fraudulently. Note: you can only view companies that have direct debited your account in the past 90 days. Applying online at your convenience allows us to start the process to helping you with the financial support you may need. Tap the Statement date period you want to view. Before trying these instructions make sure you update to the latest version of the app . Fraud and disputes – keeping your cards secure. This is your 6-digit BSB, followed by your 6-digit account number. Justice Beach today handed down his decision in the last of six separate civil penalty. It is your responsibility to ensure your customers’ payment details remain safe and secure. How to send your form and supporting information. Other statuses indicate a problem processing the transaction. CSV file to upload. This authorised amount is held and may appear as a pending refund for up to 5 days while the merchant finalises the refund. In this case, the money you paid is refunded back to you temporarily, at which point your card issuer will. Find out tips on how to reduce the risk of fraud and keep your credit card safe when shopping online. ePayments Code:How do I dispute a card transaction in Westpac Online and Mobile Banking? My loved one has recently passed away. for joint or additional cardholders). Can I cancel or dispute a pending transaction? A dispute can only be lodged once the transaction has been fully processed. It will be a scammer. The merchant's bank contacts the merchant within 72 hours and asks them to provide details about the. We offer various liability structures to meet your individual business needs, including personal, joint and several and business liability. 5 March 2023. Option 2: Contact us on 1300 651 089 (8am – 8pm AEST) and request to lodge a dispute. If the transaction involved a merchant, it's also a good idea to contact the merchant and dispute the purchase. 8am-6pm, Mon - Fri (Sydney time) From overseas. You can cancel a dispute at any stage by simply contacting any BOQ Branch or our Contact Centre directly on 1300 55 72 72. If a client wants to dispute a transaction, he must contact the merchant first. The role your bank or credit union plays in the chargeback process. The bank must have a convenient process for reporting mistaken transactions. Westpac Cardless Cash - Terms and Conditions (PDF 409KB) There is a Cardless Cash limit of 3 Cardless transactions per day, subject to a daily withdrawal limit of $500 and a weekly withdrawal limit of $1,000. The fast and secure way to talk to us. When you sign in, on the top right of the screen you’ll see a Notifications button and a number that shows how many unread or new alerts and messages you have. Westpac's panicked response to its money-laundering scandal looks ill-considered. 2. A chargeback takes place between the cardholder’s and retailer’s banks. You can find out a little more about each transaction in Westpac One ® online banking. However, you may have more than one card, with a unique card number, on your account (e. Peter King. Report a card lost, stolen or damaged. Justice Beach today handed down his decision in the last of six separate civil penalty. Card payments occur in real-time: the transaction is made between Westpac and the payer's issuing bank. Phone: 1800 931 678 (free call) This Westpac Addendum may be amended by Westpac from time to time in the same manner as the Agreement may be amended by Stripe. Visit us in branch. The good news is that with some simple steps, you can easily minimise or even avoid them all together. If you wish to continue the dispute, we’ll require you to provide a written reply (email or mail) to the documentation we sent to you. If it can’t be resolved and you wish to dispute a transaction on your card, complete the dispute form, contact Card Services on 0800 444 691 (when calling from inside New Zealand). The DDRSA will be removed from the Terms and Conditions on the next release date of. Your transaction account does not have a debit card associated with it. I'm disputing a transaction with Westpac how long does it take for the money to go back to my account and can if happen over the weekend? Press J to jump to the feed. The external dispute resolution service will not charge a fee to any complainant to investigate or resolve a complaint. During. com. au. Delete the fake email from your inbox, sent and trash folder. • Westpac’s foreign exchange rate will apply when converting currencies in Online Banking, the Westpac App or when we otherwise convert on your behalf. This means that the same level of security that protects your payments to BSB and account numbers applies to payments made using Osko and PayID. e. If a client wants to dispute a transaction, he must contact the merchant first. Visit your local branch. All credit or debit card purchases, including contactless transactions, should be protected by the companies’ chargeback policies. In the Westpac App. Contact ShopBack for assistance with any enquiries relating to your ShopBack account, transactions, Cashback or Bonus Cashback. Card payments occur in real-time: the transaction is made between Westpac and the payer's issuing bank. 9:30am - 5pm, Fri. Or if outside Australia + 61 2 9155 7700 (outside Australia) Our Fraud Detection Team advises you on unusual activity on your card and asks if the charges are yours. An incorrect card PIN has been entered at the terminal. Banks like Westpac suggest that when the name of the merchant does not look familiar,. If you don’t have an eligible Westpac account, contact the Travel Card team directly on 1300 797 470 (or. Please forward hoax/scam SMS messages claiming to be from Westpac to 0497 132 032 for investigation. How do I dispute a card transaction in Westpac Online and Mobile Banking? My loved one has recently passed away. Some possible reasons for why the transaction is declining even though the mobile card still appears in the Google Pay app include: You don’t have an internet connection and a new Token Key is required; Your Near Field Communications (NFC) is switched off on your mobile device. What do I do now? What if there is no will? Should I close the accounts of the deceased? I have power of attorney over the deceased’s accounts, does this still stand after their passing? When will I need probate or letters of. In Online Banking. Get Cash limit of 3 withdrawals per day applies, subject to $500 daily withdrawal limit and $1,000 weekly withdrawal limit. Yes, when you tap on a Westpac Mastercard in Wallet, you will see the latest 10 transactions for that card made with Apple Pay (excluding refunds or transactions made on the eftpos payment network). resolve any transaction disputes. Use all reasonable methods to resolve disputes with your customers, including those resulting in a chargeback, and not attempt to recharge a customer for the. For authorised transactions, you can either call us or use our Transaction Dispute Form – just print out, complete and sign the form before sending it to us via the below methods. Mainland. You can view Date, Description, Payment Type (Debit / Credit), Amount (s), Account balance in your transaction history. Westpac is one of Australia's biggest banks. Some merchants/companies will use an thirds party enterprise to processes yours direct debit payments. Related Members has the meaning of ‘related body corporate’ as that term is defined in the Australian Corporations Act 2001 (Cth). If you believe your credit card may have been used fraudulently, please contact us immediately on 1300 651 089. You can cancel a dispute at any stage by simply contacting any BOQ Branch or our Contact Centre directly on 1300 55 72 72. BEc, FCA. With the St. What do I do now? What if there is no will? Should I close the accounts of the deceased? I have power of attorney over the deceased’s accounts, does this still stand after their passing?Branch opening hours. Get Cash is available on eligible Westpac transaction accounts with a linked debit card. Please complete this form if you need to dispute a transaction on your BankSA Worldwide Wallet Account. You can call us to report your card lost or stolen (24 hours a day, 7 days a week): Altitude Business: 132 142; or if outside Australia +61 2 9155 7700. Select a payee or Create a new payee. You can filter your Messages & Alerts screen so that it displays only messages or only alerts by selecting from the dropdown arrow on Notifications. The issuing bank responds to Westpac with a response code to report the success or failure of the card transaction. On the right-hand side of your screen select the 'Message us' button to start the conversation. The Westpac App connects you straight to the relevant team member. Card-holder disputes a transaction. Please complete and return this form to us within 30 days of initial notification of your dispute (as timeframes may affect the outcome of your claim). 3. But sometimes, a chargeback can be fraudulent. What is a pending transaction? When you make a purchase using a credit or debit card (selecting credit, contactless payment or online/phone purchase) the bank will authorise the payment and immediately deduct that amount from your available funds. Things you should know. To speak to someone from our team at Westpac Assist, call 1800 067 497. Review your transfer details and select Confirm. By adding the tag “Wedding” to the transaction, you can see how much you’ve spent in each category for the “Wedding” at any time, helping you keep track of your spend. com. 1 Saving applies to Westpac customers who use an ATM belonging to a member of the Global ATM Alliance only, and is subject to change. The microchip stores information more. Westpac: 1300 651 089 +61 2 9374 7237: Your Credit Union: 1800 621 199: N/A: Promoted. When choosing a business credit card it's important to consider which liability structure is best for you and your business. Enter your Customer ID and Date of birth and tap Next. Transaction means any transaction made without your knowledge or consent. Last year, Australia's financial crime watchdog. Useful contacts . Choose from retail gift cards, cashback, a range of partner airlines, our own online store or our unique ‘Pay by Points’ feature. If your card needs to be couriered to you within Australia, a courier cost of $25 will be charged to your card (additional. If this action has no. How AFCA investigates chargeback complaints. Reduce manual data entry and save time by connecting your business transaction accounts to your accounting software. As part of the eChargebacks process, an issuing bank may request more information (make a retrieval request) from Westpac about a disputed transaction, and then raise a chargeback. A chargeback takes place when you contact your credit card issuer and dispute a charge. 1. 4. The process for fraud related chargebacks is slightly different to the typical chargeback process. All branches are open: 9:30am - 4pm, Mon - Thurs. Some branches now open weekends. 9:30am - 4pm, Mon - Thurs. (in your transaction history in Online Banking and the Westpac App) the Applicable Exchange Rates once the transaction is completed. Chargebacks refer to the reversal of the cash value (in whole or in part) of a transaction by the card issuer to the acquirer, and usually, by the merchant bank to the merchant. The Australian Financial Complaints Authority ( AFCA) is not part of Westpac. Other banks may still deduct fees from your payment. Before trying these instructions make sure you update to the latest version of the app . In this conversation. Lock or Unlock your card. AFCA provides a free and independent service to resolve complaints by consumers and small businesses about financial firms (e. Verified account Protected Tweets @; Suggested usersAsk the customer to insert or swipe their card. A dispute is when a cardholder asks their bank for a chargeback on a transaction, claiming that they either didn't authorize the transaction or didn’t get what they paid for. Merchant Name Transaction Reference Number Amount Currency / / $ / / $ / / $ / / $ / / $ / / $ / / $ / / $ / / $ / / $ / / $ / / $ / / $ / / $ Note: If further transactions are to be disputed, please attach a second document with continued list. You can find out a little more about each transaction in Westpac One ® online banking. Some branches now open weekends. If Mastercard® debit cards are linked to the account (for both Altitude Business and BusinessChoice), you may need to be lock or cancel the. F. The payment procedure for card payments is simple. a wedding. Westpac, Societe Generale and Sumitomo allegedly lost $400m due to fraud. Dispute a transaction . Unfortunately, Westpac’s response took longer than expected and he didn’t get the result he was hoping for. Visit your local branch. Check balances, pay your bills and make transfers on the go 24/7. You may notice a few changes as we continue to improve the online banking experience. Our Fraud Detection team advises you on unusual activity on your card and asks if the charges are yours. Here's a guide to help you understand what to do next. You may also be able to take your complaint the free, independent external dispute resolution schemes, the Australian Financial Complaints Authority (AFCA). This factsheet provides information about COVID-19 and chargebacks, including: What you should do before requesting a chargeback. Please complete and return this form to us within 30 days of initial notification of your. purchase receipts, account statements, written communication or cancellation of a direct debit). Tap Change number and follow the prompts. Please quote your dispute reference number if you have it handy, or your Customer Access Number (CAN). Phone: 1800 931 678 (free call) Online: Email: info@afca. 2. Visit your local branch. AFCA provides a free and independent service to resolve complaints by consumers and small businesses about financial firms (e. Westpac Cardless Cash - Terms and Conditions (PDF 409KB) There is a Cardless Cash limit of 3 Cardless transactions per day, subject to a daily withdrawal limit of $500 and a weekly withdrawal limit of $1,000. Tap an Account. ATM Enquiries and Difficulties. When sending money to the countries listed below, you will need to select a "Reason for payment" from the list available for each country. Option 4. 9113. Please also ensure the payer has your full 12-digit account number. They allege the culprit is Forum Finance, run by Sydney businessman Bill Papas. . If you don’t recognise a transaction, please contact the Worldwide Wallet team immediately on 1300 797 470 in Australia or +61 2 9155 7744 when. It will be a scammer. We will send you an SMS (text) to confirm the transaction. Search ‘cancel direct debit’. Need Help? Call us on 1300 655 505 8am-8pm Sydney time, 7 days a weekIf you accept the transaction, any temporary dispute credit will be reversed. CHIP is a more effective counter-measure against counterfeit and skimming fraud. If known, we’ll provide suggested subcategories based on the transaction description. Online Banking frequently asked questions. 6. Pending transactions frequently asked questions. There are no establishment or ongoing fees for accessing Online Banking, however fees and charges apply for the processing of some payments. Card transactions. Westpac Get Paid online technical support. Since BPAY ’s launch in 1997, electronic bill payment in Australia. What's a BSB number?The Westpac Group intends to meet all legal obligations under FATCA in accordance with relevant laws. If you believe an unauthorised transaction has taken place, notify your bank immediately. You can search a transaction by description, date or amount. C. In general, it’s not possible to cancel them while they’re pending. Features Westpac Business One Westpac Business One Plus Westpac Business One – Negotiator Plan. Most suitable if you need: An integrated business product designed to meet your cash flowA St. (+61 2) 9155 7700. 2. 1Westpac Online BankingBranch opening hours. When you check your accounts, look for payments or withdrawals you don't recognise, such as: a payment to a person or. Branch opening hours. Select Reason for this payment and enter a Description. The best way to resolve complaints with Westpac. In some scenarios, transactions may be assigned to an Uncategorised category. Worldwide Wallet Dispute Claim Form. Westpac chief executive Brian Hartzer will step down with $2. All Cardless Cash limits apply across Westpac, St. & Ors (for Visa) proceedings brought by the ACCC with respect to matters involving currency conversion on payment card transactions and allegations of exclusive dealing and misuse of marker power. paypal then get upset and try and steal the money from my bank account but that transaction gets denied because my paypal bank account is always at 0 balance. Such practices include: customers remitting small amounts of money to the Philippines and Southeast Asia despite having no familial or business connections in those countries, customers remitting money to a. From Banking, select the relevant bank account. Please try again later. In simple terms, a chargeback is where money paid to a retailer for an item is reversed out of its account and refunded to yours. Some branches now open weekends. Tap the share icon to download or send a copy. Civil penalty proceeding settled on limited admissions basis. (46) Corporate Credit Card Administrator will send the cardholder either the Westpac "Dispute Transaction" form or a "Fraud Claim" form for completion - depending on the issue. Ubank Spend Account. EFTPOS machines – which can be standalone or connected to a point of sale (POS) system – facilitate the movement of funds from a customer’s credit, charge and debit card account to a nominated business bank account. (47) The cardholder must complete the relevant Dispute or Fraud claim form and return the form to Corporate Credit Card Administrator. George Worldwide Wallet is a prepaid travel money card that can help you save on foreign transaction fees and give you control over your spending. We’ll notify you (via a letter and/or email*) that your account has been debited. It indicates you should call the number provided if you did not make the transaction. If a chargeback occurs on a gifting transaction, both the Riot Account sending. To request a refund of a mistaken payment. If you receive a status code starting with 'Q' that you do not understand, you should contact your. A chargeback is a dispute between the card holder and the merchant resulting in a claim and a settlement. We. If you’re not satisfied with our response or handling of your complaint, you can contact the external dispute resolution scheme, the Australian Financial Complaints Authority (AFCA) on 1800 931 678. The Westpac Global Currency Card is an unsecured debt security issued by EML Payment Solutions Limited (“EML”), arranged by Mastercard Prepaid Management. Fraud, disputes and lost or stolen business cards. Your statement will show the. George Wide Wallet is an prepaid travel money joker that canned help you save on foreign transaction fees and give you control over your spending. 1. Westpac’s Online Banking Security Guarantee - If your Westpac account is compromised due to Online fraud, we guarantee to repay any missing funds, provided you complied with our Online Banking Terms and Conditions. For BusinessChoice Credit Cards, you’ll need to lock or cancel the cards for each additional cardholder separately. We will get a replacement card to you as soon as possible and can stop all transactions on your account immediately. g. Select ‘Electronic transaction dispute’ and fill out your request. How do I dispute a card transaction in Westpac Online and Mobile Banking? My loved one has recently passed away. 0 What to do if you have a problem or dispute Our service approach. Published 30 November 2021. Generally, you’ll have two options when disputing a transaction: refund or chargeback. Any remaining foreign currencies were converted into AUD at the applicable exchange rate prior to the transfer. Select Choose File to browse and select a . Some branches now open weekends. But the timing is important. Please complete and return this form to us within 30 days of initial notification of your dispute (as timeframes may affect the outcome of your claim). 9:30am - 5pm, Fri. From anywhere in Australia, 8am - 8pm, 7 days a week, except Public Holidays. Some branches now open weekends. Visit your local branch. . 2. How to dispute a transaction. 9:30am - 5pm, Fri. While the credit card refund is pending the amount does not alter your account balance. Online Banking allows you to hide accounts from display and reveal them again when you choose. 1 transactions may be delayed, blocked or refused where we have reasonable grounds to believe that they breach Australian law or the law of any other country;. This scam SMS claims to contain a security code required to complete a purchase. We’re always working on improving our digital features to bring you faster and easier ways to bank online; whether it’s on your computer, mobile or tablet. All branches are open: 9:30am - 4pm, Mon - Thurs. What do I do now? What if there is no will? Should I close the accounts of the deceased? I have power of attorney over the deceased’s accounts, does this still stand after their passing? When will I need probate or letters of. closed accounts) Select the Account in Active accounts. Raise a dispute to investigate the charge. When a credit card holder is not satisfied with the merchant transaction, the card scheme rule allows for a claim. In this case, the money you paid is refunded back to you temporarily, at which point your card issuer will. Internet connection is needed to access Westpac App. Useful contacts . A Division of Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714. You can also phone 1300-651-089 or +61-2-9155-7700 (if. Mr Papas's exact whereabouts is presently unknown. To dispute a card transaction, business customers who have a NAB ID or NIN can lodge a dispute through NAB Internet Banking or the NAB app. If you think you have spotted an unauthorised transaction on your card, call our cards team on 0800 888 111 immediately. The alleged culprit was an. Tell the customer to contact their card issuer. 2. Make no abroad transaction services when you used your joker go spend and enjoy access to Flight Delay Pass. If you have identified a transaction on your credit card online banking or statement and you don't think it should be there we can help you understand what you need to do next. Had he stayed on he could have received. Select the scheduled payment . We’re always working on improving our digital features to bring you faster and easier ways to bank online; whether it’s on your computer, mobile or tablet. Westpac's panicked response to its money-laundering scandal looks ill-considered. Find out more. Avoid the need to answer a series of security questions as we verify your identity when you sign in via the App. What do I do now? What if there is no will? Should I close the accounts of the deceased? I have power of attorney over the deceased’s accounts, does this still stand after their passing?WESTPAC CREDIT CARDS • Terms and Conditions • Credit Guide. Most New Zealanders use online banking these days but for people with patchy internet, phone banking is still an option. In the Westpac App. Other banks may still deduct fees from your payment. My Westpac Protect SMS code looks different to what I expected. Pending transactions are useful as you get to see in real-time when you have made a payment or withdrawal or which refunds are awaiting processing. Chargeback is a term used by credit and debit card providers. The card has expired. 1. In the Westpac App. A pending transaction can be released or. Option 3. Worldwide Wallet Dispute Claim Form. Had he stayed on he could have received. Established in 1817 as the Bank of New South Wales, it acquired the Commercial Bank of Australia in 1981 before being renamed to Westpac Banking. This authorised amount is held and may appear as a pending refund for up to 5 days while the merchant finalises the refund. If you don't have this available, refer to your text message from Westpac. Your DDRSA is available as a standalone document online at Direct Debit Request Service Agreement and as section 43 of the Merchant Business Solutions Card Acceptance by Business Terms and Conditions (Terms and Conditions). The following are some common reasons which may assist you to understand why your transaction may have declined. co. What do I do now? What if there is no will? Should I close the accounts of the deceased? I have power of attorney over the deceased’s accounts, does this still stand after their passing?All branches are open: 9:30am - 4pm, Mon - Thurs. However, even if we decline hardship assistance we may provide other assistance on a case-by-case basis. If you find transaction that does not look correct, please lodge a dispute. Westpac Worldwide Wallet Product Disclosure Statement (PDF 307KB) Online Banking Terms and Conditions (PDF 355KB) You should read the Westpac Worldwide Wallet Product Disclosure Statement, Online Banking Terms and Conditions, and Westpac Retail and Business Banking Financial Services Guide before making a. Tap Pay to complete the payment . Your credit card has not been approved, or the account has not been opened. Debit Card Westpac. From overseas. Find out tips on how to reduce the risk of fraud and keep your credit card safe when shopping online. This site is mobile friendly and can be used on most devices. If you have lost your card or suspect a pending transaction is fraudulent, you can cancel or temporarily lock your card using Online Banking, or by calling us on 1300 651 089 from anywhere in Australia or +61 2 9155 7700 if you are calling from overseas. However, there is a fee of 2. They are likely to request your personal or banking information. A merchant no longer receives paper. Handycards can be requested at our branches and are mailed to you. The Merchant services. You can also report the loss at any Westpac branch. To change your SMS. ⁵. com. As part of the claims. Chargeback fees can cost anywhere. What do I do now? What if there is no will? Should I close the accounts of the deceased? I have power of attorney over the deceased’s accounts, does this still stand after their passing?So, I filed a CC dispute with my bank Westpac, submitted a statement and related evidence (listing screenshot, my email to seller confirming phone was brand new etc. Your credit card agreement must explain your maximum liability if your card is used without your permission. You also have the options of printing a dispute form, mailing or faxing it to 1300 788 350, lodging the dispute over the. Customer responsible for transactions, even though probably drugged . Your Westpac account statement does not differentiate transactions made with your physical card or. If your card is lost or stolen, you can let us know at any time, from anywhere in the world. Find out more about card transaction disputes at BOQ. Westpac aims to compensate most of the affected customers by the end of 2021. ‘Westpac’, ‘our’, ‘we’ or ‘us’ means Westpac Banking Corporation (ABN 33 007 457 141). . 8. While unauthorised transactions are also dealt with under the ePayments Code, the process for resolving this issue is different. A regular membership or subscription fee. Westpac Banking Corporation has said "a mix of technology and human error" and "deficient financial crime processes" were to blame for its failure to comply with anti-money laundering obligations. Tags for holidaysWestpac also offers the EFTPOS Air app, which allows payments to be taken on compatible phones and tablets 1. When a transaction is authorized but the good or service is not received or a duplicate charge is identified, contact Bank of America to file a dispute. You can contact the receiving bank/recipient for the details or use the ‘look up bank’ function in Westpac Online Banking when adding a new payee. The below fees will be charged at the time of processing an International money transfer: Westpac Online Banking or the Westpac App (sent in a foreign currency) - $0 AUD. While your card is blocked your annual account fee may still be charged until your card is cancelled. visit the nearest branch to dispute an ATM deposit or direct debit. You can continue to use the same PIN from your existing card on the new card. Australian Financial Complaints Authority. Be aware - If you call the number on this message, you will not be speaking with Westpac. external dispute resolution scheme. Tap $ in the bar menu . Please use a new form to document each dispute and provide additionalWestpac Banking Corporation, known simply as Westpac, is an Australian multinational banking and financial services company headquartered at Westpac Place in Sydney, New South Wales. Purpose A Foreign Exchange Transaction is an agreement to exchange one currency for another at an agreed exchange rate on an agreed date, to facilitate a payment of funds. Dispute or report fraudulent transactions and scam activity. We will get a replacement card to you as soon as possible and can stop all transactions on your account immediately. Enter the Amount, Date and Frequency. unauthorised transaction, as opposed to a mistaken internet payment. In a statement on Monday morning, the. 1. Please note that after 8pm on weekdays and 5pm on weekends, Card. Visit us online at. au. . 13 20 32. Bank account offer. Altitude Rewards Credit Cards. An unauthorised transaction is when someone transfers money from your account without your permission. 95% of the initial transaction value when the currency conversion is initially locked in, as well as a 1. The alert will also apply when a customer transfers money to an account. 1. To dispute other transactions or if business customers don’t have a NIN (for example, customers who use a Business Identification Number), use the transaction dispute form. You can talk through your options with someone in our team either at your local branch or by giving us a call on 0800 400 600. In Online Banking. You can search a transaction by description, date, or amount. You can dispute transactions that you haven't authorised by contacting us within 30 days of the date of the statement. You load funds on the card in advance in up to 9 different money,. PayID and Osko payments are made through the existing payment platforms of participating banks. Process a transaction for a third party or supplier. Foreign Exchange Transaction Summary Issuer Westpac Banking Corporation (ABN 33 007 457 141 AFSL 233714). How do I dispute a card transaction in Westpac Online and Mobile Banking? My loved one has recently passed away. The payment procedure for card payments is simple. Telephone 132 032 (8am-8pm 7 days)In the Westpac App. 1. For assistance on eligible Westpac products please see Westpac FAQ’s. The Reserve Bank (Te Pūtea Matua) has issued a formal warning to Westpac New Zealand for failing to report prescribed transactions, a requirement by law.